CleanOps

1. Introduction

CleanOps — Audit Management is operated by Freedom Facility Services Pty Ltd (“FFS”, “we”, “us” or “our”), a company based in Melbourne, Victoria, Australia.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use the CleanOps application and related services. By using CleanOps you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

• Name and email address (account registration and communication)
• Site and location data associated with your managed properties
• Inspection and audit data including checklist responses and scores
• Issue reports, work order details and attached photographs
• Device push notification tokens (to deliver in-app alerts)
• Usage data within the app such as navigation history and feature activity
• Role and permission information (e.g. admin, supervisor, cleaner, client)

3. How We Use Your Information

Your information is used to:

• Provide and operate our facility management and audit services
• Deliver inspection reports, issue notifications and work order updates
• Manage and track work orders, issues and cleaning schedules
• Facilitate communication between FFS staff and site clients
• Send transactional emails and push notifications relevant to your role
• Maintain security and prevent unauthorised access
• Improve and develop our application and services

4. Data Storage and Security

Your data is stored securely using industry-standard infrastructure. Specifically:

• Data is stored on Supabase, a cloud database platform hosted in Australia and the United States
• All data in transit is encrypted using HTTPS / TLS
• All data at rest is encrypted by the storage provider
• Access to data is controlled by role-based permissions — users can only access information relevant to their role and assigned sites
• Photographs and media files are stored in secure, access-controlled cloud storage

While we take all reasonable precautions to protect your personal information, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

5. Data Sharing

We do not sell your personal information to third parties under any circumstances.

Data is shared only within your organisation and with the following trusted service providers that are necessary to operate CleanOps:

• Supabase — database and file storage (supabase.com)
• Resend — transactional email delivery (resend.com)
• Expo — push notification infrastructure (expo.dev)

Each provider processes your data only as necessary to deliver their service and is bound by appropriate data processing agreements.

6. Photos and Media

CleanOps allows users to upload photographs in connection with issue reports, inspection checklists and work orders. The following applies to all uploaded media:

• Photos are stored securely in encrypted cloud storage
• Access is restricted to authorised FFS staff and relevant site contacts
• Photos are used solely for the operational purpose for which they were submitted
• Photos are not shared publicly or with unrelated third parties

7. Push Notifications

CleanOps uses push notifications to keep you informed about issues, inspection results, work order updates and other time-sensitive events relevant to your role.

• Push notifications are delivered via Expo's notification infrastructure
• Your device push token is stored securely and associated with your account
• You can disable push notifications at any time in your device’s Settings app
• Disabling notifications does not affect your ability to use CleanOps

8. Your Rights

Under Australian privacy law (Privacy Act 1988) and applicable regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and associated personal data
• Withdraw consent for specific uses of your information (where applicable)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at the details below. We will respond to all requests within a reasonable timeframe.

9. Children’s Privacy

CleanOps is a professional business application intended for use by adults in a workplace context. It is not directed at children under the age of 18.

We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes we will update the “Last updated” date at the top of this page.

Continued use of CleanOps after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: